Frequently Asked Questions (FAQ)

When should I expect to receive my Calmstone order? 

Please note that delivery times may vary depending on your location. Factors such as distance, customs processing, and local postal services can impact the overall delivery time. To keep you informed about the status of your order, we have included a Tracking Number in your Shipping Confirmation email. You can use this Tracking Number to monitor the progress of your shipment.

Here's how to track your order:

1. Locate the Tracking Number in your Order Confirmation email.

2. Visit our website and go to the "Order Tracking" section.

3. Enter your Tracking Number to view the real-time status and location of your package.
 
If you have any questions or concerns about your order or tracking information, please feel free to reach out to our customer support team at hello@thecalmstone.com. We're happy to assist you!

Do you ship internationally?

We are thrilled to announce that we now offer international shipping to bring Calmstone to customers around the world! 
 
At checkout, please be aware that shipping costs vary by country due to factors such as distance, shipping method, and local regulations. To determine the shipping cost for your specific location, simply proceed to checkout, and the system will calculate the shipping fees based on your delivery address.

**Important information regarding Customs & Duty fees**

As part of the international shipping process, your package may be subject to Customs and Duty fees imposed by the customs authorities of your country. These fees are beyond our control and are determined by your local government.

To ensure transparency and keep you informed, we want to make you aware of the possibility of Customs and Duty charges that may be incurred upon the arrival of your package. These fees are not included in the total amount paid for your order, as they are assessed by customs officials in your country.

To better understand the potential charges and procedures related to Customs and Duty, we recommend contacting your local customs office or authorities for specific information regarding your shipment.

When will the Calmstone App be available?

It is currently unknown when a Calmstone App will launch for the general public.