Shipping policy

Shipping Policy

We are committed to providing you with the best possible shopping experience. Please read our shipping policy carefully to understand how we handle your orders.

Order Processing

Processing Time: Orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.


U.S. Shipping Rates and Delivery Estimates

Shipping rates vary based on the weight of the package and the destination. Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

At checkout, please be aware that shipping costs vary by country due to factors such as distance, shipping method, and local regulations. To determine the shipping cost for your specific location, simply proceed to checkout, and the system will calculate the shipping fees based on your delivery address.

Important information regarding Customs & Duty fees: 

As part of the international shipping process, your package may be subject to Customs and Duty fees imposed by the customs authorities of your country. These fees are beyond our control and are determined by your local government.

To ensure transparency and keep you informed, we want to make you aware of the possibility of Customs and Duty charges that may be incurred upon the arrival of your package. These fees are not included in the total amount paid for your order, as they are assessed by customs officials in your country.

To better understand the potential charges and procedures related to Customs and Duty, we recommend contacting your local customs office or authorities for specific information regarding your shipment.

Delayed or Lost Orders

While we strive to ensure timely delivery, there may be occasions when orders are delayed or lost. If your order is delayed or you have not received it within the expected delivery time, please contact our customer service team at hello@thecalmstone.com for assistance.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Provide your order number, details of the issue, and any relevant photos. We will work with you to resolve the issue promptly.

For further questions or concerns about your order or our shipping policy, reach out to our support team at hello@thecalmstone.com. We are here to help.